Last updated: 5 October 2026
1. Information We Collect
Depending on how you interact with Toge, we may collect information such as:
- Your name
- Your phone number and contact details
- Appointment date and time
- Information you voluntarily provide when contacting us or making an enquiry
- Technical information such as browser, device, and website usage information where applicable
Please avoid sending unnecessary sensitive mental-health, medical, or other highly personal information through general website forms or WhatsApp messages.
2. How We Use Your Information
We may use your information to schedule and manage appointments, communicate with you about your appointment or enquiry, provide or coordinate requested services, respond to questions, improve our services, maintain system security, and comply with applicable legal or regulatory requirements.
We do not sell your personal information.
3. WhatsApp Communication
Toge may use WhatsApp to communicate with you about appointment booking and related administrative matters. Communications sent through WhatsApp are also subject to WhatsApp's own terms and privacy policies.
We aim to keep WhatsApp communications limited to information reasonably necessary for appointment scheduling and related communication.
4. Appointment Scheduling
When you request an appointment, we may collect your name, phone number, and selected appointment date and time. Our scheduling system may check calendar availability and store appointment information to manage bookings and prevent scheduling conflicts.
5. Third-Party Services
Toge may use third-party technology and service providers to operate its website and appointment system, including:
- WhatsApp / Meta for WhatsApp communication
- Google Calendar for appointment scheduling and availability
- Supabase for database and backend services
- Website hosting and infrastructure providers
These providers may process information according to their respective terms and privacy policies.
6. Mental-Health and Sensitive Information
Toge provides mental-health services, and we recognise that information relating to mental health can be particularly sensitive. We aim to collect only information reasonably necessary to provide or coordinate the services you request.
Where clinical information is collected as part of providing professional services, it will be handled with appropriate confidentiality and safeguards, subject to applicable law and professional requirements.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for appointment management, service delivery, legal, regulatory, accounting, and record-keeping requirements. When information is no longer required, we may delete or securely dispose of it, subject to applicable obligations.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to or correction of information, requesting deletion where legally permitted, asking questions about how information is used, and withdrawing consent where processing is based on consent.
To make a privacy-related request, please contact us using the details below.
10. Cookies and Website Technologies
Our website may use cookies or similar technologies necessary for website functionality, security, analytics, or improving user experience. Where required, we will provide appropriate information or choices regarding such technologies.
11. Children's Privacy
Toge does not knowingly request unnecessary personal information from children through general website or WhatsApp booking channels. Where services are provided to a minor, information may be collected and handled as necessary for providing those services and in accordance with applicable laws and professional requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. The updated version will be published on this page with a revised “Last updated” date.
13. Contact Us
14. Consent
By using our website or voluntarily providing information to Toge for appointment booking or communication, you acknowledge that you have read and understood this Privacy Policy.